Shipping Policy

At Gexfix International Corp., the official distribution partner of Assut Europe S.P.A., we understand the critical importance of timely delivery for veterinary professionals and the animals in their care. Our comprehensive shipping policy is designed to ensure your surgical sutures, skin adhesives, staplers, and sterile procedure packs reach you promptly and in perfect condition.

Shipping Methods & Delivery Times

Standard Shipping

  • Continental US: 3-7 business days
  • Carrier: FedEx Ground, UPS Ground, or USPS Priority Mail

Expedited Shipping Options

  • 2-Day Express: 2 business days
  • Next-Day Express: 1 business day (orders placed before 2:00 PM EST)
  • Carrier: FedEx Express or UPS Express

Specialized Veterinary Delivery

For high-volume veterinary practices and clinics, we offer:

  • Scheduled delivery windows for regular orders
  • Emergency shipping for urgent surgical cases (additional fees apply)
  • Temperature-controlled shipping for adhesives requiring specific storage conditions

Order Processing Time

All orders are processed within 1-2 business days from our FDA-registered facility. Orders placed after 2:00 PM EST on business days will be processed the following business day.

Business Days: Monday through Friday, excluding federal holidays.

Geographic Coverage

We currently ship to all United States territories. International shipping is not available at this time.

Product Handling & Packaging

All veterinary surgical products are:

  • Packaged in sterile, protective packaging to maintain product integrity
  • Handled in accordance with FDA medical device regulations
  • Shipped with appropriate documentation for veterinary practice requirements
  • Protected with cushioning materials to prevent damage during transit

Shipping Notifications

You will receive:

  • Order confirmation email upon successful order placement
  • Shipping confirmation email with tracking information once your order ships
  • Delivery confirmation when your package is delivered

Customs & Regulatory Compliance

As products manufactured in Italy and imported to the United States, please note:

  • All products comply with FDA regulations for veterinary medical devices
  • Customs documentation is handled by our licensed customs broker
  • Additional 1-2 business days may be required for customs clearance on certain products

Weather & Carrier Delays

While we partner with reliable carriers, delivery times may be affected by:

  • Severe weather conditions
  • Natural disasters
  • Carrier facility delays
  • Holiday shipping volumes

We will proactively communicate any anticipated delays and work to minimize impact on your veterinary practice.

Special Handling Instructions

Temperature-Sensitive Products: Certain skin adhesives (Ergon) require climate-controlled shipping and may have restricted shipping during extreme weather periods.

Controlled Substances: We do not ship controlled substances or prescription medications.

Delivery Requirements

  • Veterinary practice delivery preferred for professional-grade surgical instruments
  • Secure location delivery available upon request with specific instructions

Questions & Support

For shipping inquiries, tracking assistance, or special delivery requirements:

  • Email: info@medicaldevicevet.com
  • Phone: +39 06 72677 348 (Monday-Friday, 8:00 AM – 6:00 PM EST)
  • Emergency Line: Available for urgent veterinary cases
Regional Office: 55 NE 5th Avenue Suite 501, Boca Raton, FL 33432